Frequently Asked Questions
Expert support for the professional drywaller.
How long does shipping take for heavy drywall tools?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, though larger items like automatic tapers or scaffolding may require freight shipping which can take 5-7 business days.
What is your return policy on used finishing tools?
We offer a 30-day return policy on unused items in their original packaging. For hygiene and safety reasons, tools that have been used with joint compound or mud cannot be returned unless there is a confirmed manufacturer defect.
Do your automatic tools come with a warranty?
Yes, all our premium brands like Columbia, TapeTech, and DEWALT come with full manufacturer warranties. We also provide in-house repair consultations to help you keep your tools in peak condition.
Do you offer bulk discounts for commercial contractors?
Absolutely. We provide tiered pricing for large volume orders and commercial outfits. Please contact our sales team directly to set up a pro account and receive a custom quote.
Can I pick up my order at your warehouse?
Yes, we offer a free local pickup option at our East Coast distribution center. Simply select 'Local Pickup' at checkout, and you will receive a notification when your order is ready.
What payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options like Affirm to help you spread the cost of high-end equipment over several months.